Returns and Refunds

You may request an exchange or return of a product within 7 calendar days after receiving it. The following conditions must be observed:

1. The product must be returned in its original packaging;

2. The product must be returned without signs of use or consumption, that is, in the way it was received;

3. The product must be returned with affixed tags (or protectors), manuals and all accompanying accessories.

4. We do not exchange products with inadequate size for the customer: We provide the measurements in centimeters of our products to avoid errors in choosing the size. As stated in the Consumer Protection Code - Article 18, there is no legal obligation for the store owner to make exchanges for reasons of consumer regret regarding color, size, model, or any other hypothesis.

IMPORTANT: We will not accept returns if the above conditions are not respected.

WHAT TO DO TO REQUEST EXCHANGE OR RETURN
Send an e-mail to suporte@buscashopofertas.com and inform:
1. Product name;
2. Order number;
3. E-mail registered in the purchase;
4. Reason for exchange or return;
5. VIDEO PROVING THE DEFECT
Once all questions regarding the return of the product are confirmed, we will inform you the address for returning the product and we will reimburse you the amount paid for the product and shipping.

FORMS OF REIMBURSEMENT

Credit card chargeback: this chargeback may appear in up to two invoices after the completion of the return by the payment gateway.

PIX - Transfer to the customer's account that can be made within 10 business days after confirmation of the return.